Uninstall and reinstall is about all I can suggest.
The problem it seems with most companies is they sell you a product then give you a (relatively, compared to freephone) expensive telephone number to ring and then you hold on line because they don't employ enough people to answer the complaints! If you e-mail them you have to fill in the ins and outs of meg's Rs and you get some gormless count reply telling you nothing of any help. It's about time the government regulated the practices of companies re complaints and help. I got a new pc with Vista windows, my modem software just about loaded and the help I got from my ISP beggared a redefinition of the word "helpdesk". Eventually I got a dial-up connection number out of one of the e-mail responses, but all they seemed to want to do is get me to buy a ?25 router - free to new customers who've paid diddly whereas I've been paying my ISP for years.
Companies like British Gasbags wonder why customers leave them, they treat existing customers like cr ap and then spend the money from their overpriced products on adverts to get new customers. All I think when I see the "cheapest prices" advert for British Gasbags where the bloke shaves off his beard, is how they didn't keep their prices down when I left them. They doubled my monthly payments for a yearly service and callout service, even though I think I'd called them out once in about three years. As for price decreases, it's swings and roundabouts. When a provider is losing customers they push their prices down temporarily. Shame they aren't forced by the watchdogs to show their monthly by month INCREASES as well as decreases for the past 12-24 months
