Play.com Problems [Living Abroad]

[anakwalajinn]

Hey!
I couldn't find any "send us email" at play.com, maybe I call them tomorrow or something. But I have used play.com over the years to order games and stuff to Norway (where I live) and it has worked 100% fine!
Suddently when I was trying to put an order for a new one, it says "This item can only be sent to UK Adress" or something. I tried other items and the same headline comes up.
I think there is a technical problem. Because they say on their homepage that they deliver to Norway, and they have done it many times before.
So anyone know WHY & WHAT this message is? And how to fix it?
Also my account is not suspended or something, I have added card and all and it is working all fine!
Thanks for your help!

 

[Deleted member 11215]

what were you trying to order?

 

[anakwalajinn]

I tried to order the movie 'Jinnah'.
And later I tried to order Cricket 07 just to test, none of it worked as the problem mentioned above!

 

[themuel1]

Hey!
I couldn't find any "send us email" at play.com, maybe I call them tomorrow or something. But I have used play.com over the years to order games and stuff to Norway (where I live) and it has worked 100% fine!
Suddently when I was trying to put an order for a new one, it says "This item can only be sent to UK Adress" or something. I tried other items and the same headline comes up.
I think there is a technical problem. Because they say on their homepage that they deliver to Norway, and they have done it many times before.
So anyone know WHY & WHAT this message is? And how to fix it?
Also my account is not suspended or something, I have added card and all and it is working all fine!
Thanks for your help!

PM Burma's Finest, I believe he works for Play.com.

 

[Deleted member 11215]

he started today . I thought it would be something to do with regions not being aloud but i guess im wrong .

 

[Kev]

Rather than PM'ing someone who just started today (Its very unfair on BF to expect him to solve for problems in his personal time) why not contact them by email?

http://www.play.com/HOME/HOME/6-/AboutUs.html?page=technical

 

[themuel1]

Rather than PM'ing someone who just started today whynot contact them by email?

http://www.play.com/HOME/HOME/6-/AboutUs.html?page=technical

Did he seriously only start today? If he did.....I apoligise for advising to pm him :cool:

 

[anakwalajinn]

I did send them this technical support email last week, let's hope they reply!

 

[anakwalajinn]

I fixed it guys!
A mistake by me to be honest.
This time I tried to buy a lot of stuff, and the same headline told me can only send to english adress.
I still decided to press continue, and it said that items to be delivered outside UK need to be in EUROS.
So then I went back and changed currency and then it worked! :happy

Thank you for your efforts thou!
Cheers! :cool: