Laptop Help IT WORKED!!!

[DPRA]

Ok, A couple of months ago, we were on the Internet with AOL, and everything on my laptop was fine, I could connect to AOL and surf the web easily.

We have now since changed from AOL to Sky, I removed all the software to do with AOL, in order to Install Sky Broadband.

I managed to install Sky Broadband on my laptop, But I couldn't connect and surf the web wirelessly.

On the main computer, it is showing my laptop in the network, however, when you click explore, it says its not in the network.

On My laptop, when I go into the network section, It says Im not in any. However, my wireless connection is saying I am connected to the wireless router.

Also, my laptop says I can surf the internet. (the Blue thing in the bottom corner) and It says I am online, However, when I click on internet explorer it says im not connected, I then click "Diagnose this Problem" and it says there is nothing wrong with the connection and I am online.

However, I have not changed anything in the Internet options, so I don't know why all of a sudden I have gone from surfing it on AOL, to Not being able to on Sky.

I rang sky and they said its a problem with my laptop, but It isnt. My laptop can connect to the router, but the router won't send out the wireless single so I can surf the internet (Remember yet it said Im online!)

Is there any reason why it is doing this?

Any help would be really appreciated, as we have tried everything that Sky have said and It isnt working.

Thanks a lot.

Lee

 

[Abhas]

Ok.. I assume you are using Windows Vista.

Have you tried using some alternate browser? (Try Mozilla Firefox)

Try another thing.
Press the "Windows Logo Key" + R
This should open a run dialog box.
Type cmd and press enter.
Now type "ping www.google.com" (without the quotes) and press enter.
This will testify whether your internet connection is working or not.
If you receive a reply, then your internet is working fine. If there is a request timed out, that means your computer is not connected to the internet.
If you get any other message, please let us know.

If your laptop is connecting to the router, and it also shows the globe in the network connection, this signifies that the computer is connected to the internet. Could be a problem with the browser. I suggest that you try another browser, and the ping method.

 

[DPRA]

Ok.. I assume you are using Windows Vista.

Have you tried using some alternate browser? (Try Mozilla Firefox)

Try another thing.
Press the "Windows Logo Key" + R
This should open a run dialog box.
Type cmd and press enter.
Now type "ping www.google.com" (without the quotes) and press enter.
This will testify whether your internet connection is working or not.
If you receive a reply, then your internet is working fine. If there is a request timed out, that means your computer is not connected to the internet.
If you get any other message, please let us know.

If your laptop is connecting to the router, and it also shows the globe in the network connection, this signifies that the computer is connected to the internet. Could be a problem with the browser. I suggest that you try another browser, and the ping method.

Yes I am on Vista.

I will try the Ping method in a bit, but I don't have firefox, I only have Internet Explorer that is Provided by Sky.

I have tried it and here are my results:

 

[Ollie_H]

you can download firefox and it's a lot better than IE anyway

 

[DPRA]

you can download firefox and it's a lot better than IE anyway

I have downloaded it and installed it.

I got this message:

 

[Kshitiz_Indian]

Looks like you've hit one of the bugger holes of Windows. Though it could be caused due to various causes, any chances you know how to uninstall / reinstall drivers? If you do, then try uninstalling your sky program, uninstalling your Wireless drivers, and install them again and then install the sky program again. Remember to restart the PC in this sequence.

 

[DPRA]

Looks like you've hit one of the bugger holes of Windows. Though it could be caused due to various causes, any chances you know how to uninstall / reinstall drivers? If you do, then try uninstalling your sky program, uninstalling your Wireless drivers, and install them again and then install the sky program again. Remember to restart the PC in this sequence.

We have tried that.

 

[Kshitiz_Indian]

Are you using Vista SP1?

 

[usy]

can i ask if sky is any better then AOL service?

I had AOL for 3 years, and it was legend.

 

[DPRA]

Are you using Vista SP1?

I don't know. :S

can i ask if sky is any better then AOL service?

I had AOL for 3 years, and it was legend.

Nope, wish we had stayed on AOL.

 

[Kshitiz_Indian]

Right click on computer, and click properties. It should be mentioned after the OS name if its present.

 

[DPRA]

Right click on computer, and click properties. It should be mentioned after the OS name if its present.

Ok, I will have a look later mate. :cool:

 

[Kshitiz_Indian]

Just a sidenote, if you DON'T have SP1 installed, then I would say install it. Fixes a hell lot of issues and I've heard it fixes lots of Wireless issues with Vista too.

 

[DPRA]

Just a sidenote, if you DON'T have SP1 installed, then I would say install it. Fixes a hell lot of issues and I've heard it fixes lots of Wireless issues with Vista too.

It only says Windows Vista Home Premium.

 

[Kshitiz_Indian]

Then you don't have Vista SP1 installed. Since you can't use net on the laptop, you'll have to download and install the standalone installer. Its worth the effort IMO. Do it, it might just solve your prob.